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The Eric Whitehead Partnership

Call Us On 01538 755 761

Complaints

We want to give you the best possible service. However, if at any point you become unhappy with the service we have provided to you, or you have concerns about your bill, then you should inform us immediately so that we can do our best to resolve the problem for you.

We have a procedure in place which details how we handle complaints which is available from our offices. We have eight weeks to consider your complaint. If we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman.

For further information about the Legal Ombudsman please visit  www.legalombudsman.org.uk or call 0300 555 0333.  Alternatively, email enquiries@legalombudsman.org.uk

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Latest Legal Updates

  • Japanese Knotweed

    Many people are unaware of the scale of disruption that Japanese Knotweed can have. Japanese Knotweed, also know as Fallopia Japonica, is a major concern for home owners. Whilst until recently mortgage...
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  • Recent Changes to Lasting Power of Attorney (LPA) Forms

    On Wednesday 1 July 2015, new Lasting Power of Attorney (LPA) forms were made available by the Office of the Public Guardian (OPG). The OPG has advised that the new forms for both Property and Financial...
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  • RECENT CHANGES TO LASTING POWER OF ATTORNEY (LPA) FORMS

    On Wednesday 1 July 2015, new Lasting Power of Attorney (LPA) forms were made available by the Office of the Public Guardian (OPG). The OPG has advised that the new forms for both Property and Financial...
    Read More
  • NEW FAMILY COURT CREATED

    On 22nd April, a new Court dealing with family cases came into operation in England and Wales. Created by the Crime and Courts Act 2013, the single Family Court replaces the old system which involved family...
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  • COUNCIL TAX BAND INCREASES FOLLOWING HOME IMPROVEMENTS

    When a property is improved (e.g. an extension is built), legislation prevents the Valuation Office Agency (“VOA”) from increasing the existing Council Tax band of that property until there is a “relevant...
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