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The Eric Whitehead Partnership

Call Us On 01538 755 761

Complaints

You can always give us your feedback by e-mailing our Managing Director, Nicholas J John, at njjohn@ericwhitehead.co.uk

If you wish to complain about our service, please contact us immediately by e-mailing our Complaints Director, Timothy Halliday, at timothyhalliday@ericwhitehead.co.uk or by calling him on 01538 755761.

We have a formal complaints handling procedure, which is available from Timothy Halliday upon request.

You can always refer your complaint to the Legal Ombudsman, but only normally once our formal complaints handing procedure has concluded.  The Ombudsman can be contacted on 0300 555 0333.  The Ombudsman’s website is www.legalombudsman.org.uk

If you are not satisfied with the outcome of any of the above processes you can take the matter up with the Solicitors Regulation Authority (SRA).  The SRA can be contacted on 0370 606 2555.  The SRA’s website is www.sra.org.uk

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Latest Legal Updates

  • e-WILLS ON THE WAY?

    A public consultation by the Law Commission, launched on 13th July, is “a welcome step towards updating our will-making laws to keep them fit for purpose in the 21st century”, the Law Society has said. Under...
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  • THE NEW IHT RESIDENCE NIL RATE BAND

    Ever since 6th April a new Inheritance Tax (IHT) allowance has been available, the effect of which will be to reduce the amount of IHT payable in respect of certain estates. The new allowance, known as...
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  • GOVERNMENT U-TURN ON PROBATE FEES RISE/REDUCTION IN LPA/EPA REGISTRATION FEES

    We are pleased to report two pieces of good news for a change! In a recent update, we outlined the Government’s proposed massive hike in Probate Registry fees, due to come into effect in May despite...
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  • ENDURING POWER OF ATTORNEY PROBLEMS

    By now, most people will be aware that Enduring Powers of Attorney (EPAs) were replaced by Property and Affairs Lasting Powers of Attorney (LPAs) in October 2007, but that any existing EPA executed before...
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  • PROBATE FEES TO RISE SHARPLY FROM MAY

    Despite almost total opposition from the Legal Profession, the Government has decided to press ahead with its proposed hike in Probate Registry fees. At present, the fee for applications for Grants from...
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