You can always give us your feedback by e-mailing our Managing Director, Nicholas J John, at email@example.com
If you wish to complain about our service, please contact us immediately by e-mailing our Complaints Director, Timothy Halliday, at firstname.lastname@example.org or by calling him on 01538 755761.
We have a formal complaints handling procedure, which is available from Timothy Halliday upon request.
You can always refer your complaint to the Legal Ombudsman, but only normally once our formal complaints handing procedure has concluded. The Ombudsman can be contacted on 0300 555 0333. The Ombudsman’s website is www.legalombudsman.org.uk
If you are not satisfied with the outcome of any of the above processes you can take the matter up with the Solicitors Regulation Authority (SRA). The SRA can be contacted on 0370 606 2555. The SRA’s website is www.sra.org.uk
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