We want to give you the best possible service. However, if at any point you become unhappy with the service we have provided to you, or you have concerns about your bill, then you should inform us immediately so that we can do our best to resolve the problem for you.
We have a procedure in place which details how we handle complaints which is available from our offices. We have eight weeks to consider your complaint. If we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman.
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