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The Eric Whitehead Partnership

Call Us On 01538 755 761

Complaints

You can always give us your feedback by e-mailing our Managing Director, Nicholas J John, at njjohn@ericwhitehead.co.uk

If you wish to complain about our service, please contact us immediately by e-mailing our Complaints Director, Timothy Halliday, at timothyhalliday@ericwhitehead.co.uk or by calling him on 01538 755761.

We have a formal complaints handling procedure, which is available from Timothy Halliday upon request.

You can always refer your complaint to the Legal Ombudsman, but only normally once our formal complaints handing procedure has concluded.  The Ombudsman can be contacted on 0300 555 0333.  The Ombudsman’s website is www.legalombudsman.org.uk

If you are not satisfied with the outcome of any of the above processes you can take the matter up with the Solicitors Regulation Authority (SRA).  The SRA can be contacted on 0370 606 2555.  The SRA’s website is www.sra.org.uk

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Latest Legal Updates

  • COVID19 NOTICE

    Please note that, although our offices here in Cheadle are currently fully open for business, we are not able to meet with clients face to face in light of the current Covid19 crisis. However, we continue...
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  • WHY YOU SHOULD VOLUNTARILY REGISTER YOUR PROPERTY

    If you have owned your property or land for a number of years (prior to December 1988 in the Staffordshire Moorlands) and there has been no change in ownership since, that property or land is likely to...
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  • REGISTERING ENDURING POWERS OF ATTORNEY

    By now, most people will be aware that Enduring Powers of Attorney (EPAs) were replaced by Property and Affairs Lasting Powers of Attorney (LPAs) in October 2007, but that any existing EPA executed before...
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  • PROTECTING YOUR PROPERTY FROM FRAUD

    If your property is registered, you should consider signing up to HM Land Registry’s free Property Alert service to help protect your property from fraud. Property fraud is where fraudsters try...
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  • PROBATE MYTHS

    There are a number of myths in circulation surrounding the Probate process and the purpose of this update is to put some of those myths to bed. Myth #1 – Probate only takes a few weeks to deal with Nothing...
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